Refunds

The window is measured in hours from the moment you paid — 336 hours exactly — not in calendar days. An hour count means the same thing wherever you are, so there is never a question of whose midnight decides it.

The recurring monthly subscription renews each month until you cancel. One-time passes do not renew. Existing subscriptions retain their original billing terms and paid access.

You can cancel at any time, yourself, from Settings — no email and no waiting. Billing stops immediately, and you keep full access until the end of the month you have already paid for. We do not charge you again after that.

There is no partial refund of the month you are in. You have already been given that month’s access and you keep it to the end. The refund window above applies to a pass you bought outright, not to a monthly charge.

If a Dodo renewal payment fails, no unpaid month is added. Contact us for a secure payment-update link. Existing PayPal and Paddle subscriptions keep their own recovery process. Your access continues until the month you paid for runs out — a failed renewal does not cut you off early.

If you were charged after cancelling, or believe a renewal was taken in error, email us and we will refund that charge.

Does it matter how much I have used?

No. Inside the window you get all of it back, whether you have sat six practice tests or none.

What happens to my access?

A refund ends your membership — you return to free access. You keep your account, your past results and everything you have already done. Nothing is deleted.

How do I ask?

Settings → Membership → Request a refund, or email johnny@bluebearprep.com with your account email and order reference. For a Paddle payment, you can also request help at paddle.net. A person reviews every request; refunds are not automatic.

Could a slow reply cost me the refund?

No. What counts is when you asked, not when we answer. A request made inside the window is refunded in full even if we take time to reply.

Where does the money go back to?

To the original payment method through the provider that processed your payment. We cannot refund to a different account, and there is no store credit.

Our full-refund promise covers requests made within 14 days of buying a pass, whether or not you have used it. Your statutory consumer rights are not limited by this policy. For Paddle purchases, you may also contact Paddle buyer support or read Paddle's refund policy.

The buyer protection of your card issuer, and of PayPal for a purchase made through PayPal, sits above this policy. You can open a dispute or a chargeback with them whatever is written here, and they decide those on their own rules and timelines. This page describes what we will do when you ask us directly; it does not limit what they may do.